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I didn't receive an item I paid for. Does esoouk offer insurance?esoouk.com on Sat, Mar 05, 2011 05:39 PM
We don't offer an insurance programme. However, if you don't receive an item you paid for, First, contact the seller to let the seller know there's a problem. Most problems can be worked out with a simple email or phone call.
If you're not able to work things out with the seller, we recommend you contact us. We'll ask you a few questions and then contact the seller. If the seller doesn't make things right, we'll review the case.
Keep in mind that timing is important. You can open a case 3 days after the estimated delivery date (if available) or 7 days after making payment (if no estimated delivery date was provided). If you received an item, but it doesn't match the seller's description, you can contact us now. You must contact us within 45 days of making payment on an item.
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